Advice & Support at Keele (ASK) Adviser
Role: Advice & Support at Keele (ASK) Adviser
Responsible to: Head of Student Engagement
Hours: 15 hours / 2 days per week or 22.5 hours / 3 days per week, 52 weeks per year.
Salary: Grade 6 - £28,087.01 - £30,402.28 per annum (Pro rata) £14.36 - £15.55 per hour
ABOUT KEELE STUDENTS' UNION
Keele Students' Union (Keele SU) is dedicated to empowering every student to be who they want to be and make a difference to the world. Our strategic plan for 2025-2028 focuses on preparing students for life after Keele, helping them have fun and make friends for life, and supporting them through their university challenges. We are committed to sustainable practices, inclusivity, and diversity in everything we do.
We are a £6.6m turnover registered charity (CIO), with a trading subsidiary registered with Companies House, and employ over 40 full-time career staff and 4 full-time Sabbatical Officers. Together, we represent, support and enhance the experience of around 14,000 students at Keele University.
This is an exciting time to join Keele SU as we prepare to launch our new strategic plan for 2025-2028 this summer. Like many Students' Unions and higher education institutions, we are navigating challenges due to the current economic climate, the evolving needs of our members, and the global impact of conflicts. However, we are determined to use this new plan as a strategic stepping stone to grow and achieve our ambition of becoming one of the "top 10" Students' Unions. If your excited by this opportunity and eager to contribute to our transformation, we'd love to hear from you!
You can find out more about Keele SU on the links below:
OUR VISION
Empower every student to be who they want to be and make a difference to the world.
OUR MISSION
Through the delivery of our quality support, activity, representation, entertainment, and value for money services, we will ensure that you are a part of a community which is inclusive, where you can grow in confidence and simply, be students.
OUR VALUES
We are Global Citizens
We lead with ambition and inspire positive change, serving as role models for both people and the planet. We champion sustainable practices, inclusivity and diversity in everything we do. By empowering students, we priorities environmental, ethical, and social sustainability while ensuring that everyone feels welcomed, supported, and represented, regardless of their background.
We Challenge & Collaborate
We strike a dynamic balance between challenging the University to improve the student experience and collaborating to create transformative change. As a critical friend, we always put students first, fostering collaborative partnerships within Keele's vibrant learning community to drive growth and success.
We Unlock Potential
We are committed to providing leadership opportunities and creating an environment where students can discover their strengths, unlock their full potential, and build lifelong friendships. Through a collaborative approach, we focus on empowering students to find their people and make unforgettable memories that will last a lifetime, leaving a lasting impact on each individual.
OUR STRATEGIC OBJECTIVES
We promise to prepare you for life after Keele
We aim to inspire every student at Keele to recognise the skills and behaviours they have developed, unlocking their potential through active engagement with the Students' Union, contributing to their growth and success.
We promise to help you have fun and make friends for life
We foster a dynamic and welcoming community within our vibrant University, where you can discover your people, build meaningful connections, and create unforgettable moments that lead to lifelong memories and friendships.
We promise to support you through your University challenges, every step of the way
We empower you through student leadership roles, collaborate with the University, and advocate for your needs, ensuring a transformative and sustainable approach to wellbeing and support at Keele.
OUR COMMITTMENT TO DIVERSITY
Keele SU is committed to diversifying our Board and actively encourages applications from individuals who define as one or more of the following: Black, Asian, Women, LGBTQ+, and disabled. We believe that a diverse Board will better represent and serve our student community.
BENEFITS
- Employee Assistance Programme
- 42 days annual leave (30 days leave, bank holidays and 5 discretionary Christmas vacation days)
- Keele Gym and Potteries First Bus Pass Loan scheme
- Student Union discounts
- Annualised hours
- Staff parking permit
- Super friendly staff team!
PURPOSE OF THE ROLE
To deliver effective advice, support, and representation to Keele students. Deliver tailored advice to individuals and deliver pro-active information campaigns to inform Keele students of rights and responsibilities to reduce recurrence of key problems encountered by students.
INTERVIEW PROCESS
Interviews will be conducted in person or online. Keele SU does not wear formal attire, and we encourage candidates to wear what is comfortable and/or their traditional attire. We welcome all people from all backgrounds and aim to create an inclusive and supportive environment.
HOW TO APPLY
Please complete the application form on the recruitment portal by: 3rd October 2025, 17:00pm
Interview Date: Week commencing 13th October 2025
Please see the full Job description and Person Specification for full details about the role.
Details
£28.00 - £30.00 per month
Location: Keele, Newcastle, Staffordshire, ST5 5BJ, GB